Sanlam Indie - Complaints

What to do if you are dissatisfied with our service or products.

If you have any questions about any aspect of the policy, please contact the Sanlam Indie Care Centre via email or live-chat on our website.

Client Care Centre details

• Sanlam Indie website: www.sanlamindie.co.za

• Email for policy enquiries: hello@sanlamindie.co.za

• Email for Compliance department: complianceoffice@sanlam.co.za

Complaints

If you are dissatisfied with our service, or product, we would like to hear about it. We have an internal complaints handling process where the complaint can be escalated to the Sanlam Arbitrator. You may contact the Sanlam Indie Care Centre or the Sanlam Arbitrator at the contact details given below. Please always provide the policy number when you contact us.

• Email for Sanlam Arbitrator: arbitrator@sanlam.co.za

• Email for Complaints department: complaints@sanlamindie.co.za

• Contact Sanlam Indie: www.sanlamindie.co.za/contact

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If any problem regarding the product and service has not been dealt with to your full satisfaction, you may contact the office of the Ombudsman for Long-term Insurance at:

• Address: Private Bag X45, Claremont, 7735

• Telephone: 0860 103 236 or (021) 657-5000

• Email: info@ombud.co.za

• Website: www.ombud.co.za

Personal Information

‍If you would like to exercise your rights in terms of the Protection of Personal Information Act (POPIA) to enquire what personal information Sanlam or Sanlam Indie currently holds of you, or if you want to request that we delete personal information being held (subjective to legislative requirements), please contact dsprequests@sanlam.co.za.

If you would like to update or amend your personal information, please contact hello@sanlamindie.co.za.

To report data breaches:

• Operators please contact: POPIAbreach@sanlam.co.za

• Clients and other Sanlam entities please contact: privacy@sanlamindie.co.za