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Sanlam Indie - Complaints

UPDATED ON | JUNE 30, 2021

What to do if you are dissatisfied with our service or products.

If you have any questions about any aspect of the policy, please contact the Sanlam Indie Care Centre via email or live-chat on our website.

Client Care Centre details


If you are dissatisfied with our service, or product, we would like to hear about it. We have an internal complaints handling process where the complaint can be escalated to the Sanlam Arbitrator. You may contact the Sanlam Indie Care Centre or the Sanlam Arbitrator at the contact details given below. Please always provide the policy number when you contact us.

If any problem regarding the product and service has not been dealt with to your full satisfaction, you may contact the office of the Ombudsman for Long-term Insurance at:

Personal Information

If you would like to exercise your rights in terms of the Protection of Personal Information Act (POPIA) to enquire what personal information Sanlam or Sanlam Indie currently holds of you, or if you want to request that we delete personal information being held (subjective to legislative requirements), please contact

If you would like to update or amend your personal information, please contact

To report data breaches:

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Copyright © Sanlam Indie 2022. All Rights Reserved. Sanlam Indie's product offering is underwritten by Sanlam Life Insurance Limited, a licensed life insurer & financial services provider. Sanlam Indie is a division of Sanlam Life Insurance Limited - Reg No. 1998/021121/06. Sanlam Life Insurance Limited is an authorised FSP (No. 2759). Address: 1st Floor Glacier Place, 1 Sportica Crescent, Tygervalley, Cape Town, 7530

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