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Claims

Submit a claim

We know that claiming for a benefit can be a stressful and emotional time. Our process is quick and simple to give you peace of mind.

1
Gather your information
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2
Submit your claim
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We assess your claim
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We pay your claim

SUBMIT A CLAIM

Which benefit would you like to claim for?

Funeral Cover
Life Cover
Critical Illness Cover
Income Protection
Disability Cover
Death Income Protection
Funeral Cover

Submit your claim with all the required documents to claims@sanlamindie.co.za.

Requirements for a valid claim

To submit a valid claim, please ensure:

  • You are either a policyholder or a listed beneficiary on the main policyholder’s Sanlam Indie Funeral Cover policy

  • All waiting periods are completed (6 months for natural death, 12 months for suicide)

Documents to submit

To prevent any delays in assessing your claim, please send us the following:

  • Completed claim form

  • Certified proof of identity for the claimant (certified copy of ID or certified copy of birth certificate or certified copy of passport)

  • Certified proof of identity for the deceased (certified copy of ID or certified copy of birth certificate or certified copy of passport)

  • Proof of bank account into which the claim will be paid (stamped bank statement or cancelled cheque or salary advice)

  • Certified copy of death certificate of the deceased

  • Fully completed police report if the cause of death is unnatural, accidental, or suicide

  • Copy of BI-1663, DHA-1663 or BI-1680 documents

We aim to pay out Funeral Cover within 48 hours of receiving all your documents. Payouts for other benefits can take up to 3 weeks.

Life Cover + Quick Payout

Submit your claim with all the required documents to claims@sanlamindie.co.za.

Requirements for a valid claim

To submit a valid claim, please ensure:

  • You are a listed beneficiary on the main policyholder’s Sanlam Indie Funeral Cover policy

  • All waiting periods are completed (6 months for natural death, 12 months for suicide)

Documents to submit

To prevent any delays in assessing your claim, please send us the following:

  • Completed claim form

  • Certified proof of identity for the claimant (certified copy of ID or certified copy of birth certificate or certified copy of passport)

  • Certified proof of identity for the deceased (certified copy of ID or certified copy of birth certificate or certified copy of passport)

  • Proof of bank account into which the claim will be paid (stamped bank statement or cancelled cheque or salary advice)

  • Certified copy of death certificate of the deceased

  • Medical certificate

  • Statement by SAPS official to whom death was reported

  • Fully completed police report if the cause of death is unnatural, accidental, or suicide

  • Copy of BI-1663, DHA-1663 or BI-1680 documents

We aim to pay out Funeral Cover within 48 hours of receiving all your documents. Payouts for other benefits can take up to 3 weeks.

Critical Illness Cover

Submit your claim with all the required documents to claims@sanlamindie.co.za.

Requirements for a valid claim

To submit a valid claim, please ensure:

  • You are the main policyholder of this benefit

Documents to submit

To prevent any delays in assessing your claim, please send us the following:

  • Doctor or specialist report

  • Certified proof of identity for the claimant (certified copy of ID or certified copy of birth certificate or certified copy of passport)

  • Proof of bank account into which the claim will be paid (stamped bank statement or canceled cheque or salary advice)

  • Completed claim form

  • Medical claim form

We aim to pay out Funeral Cover within 48 hours of receiving all your documents. Payouts for other benefits can take up to 3 weeks.

Income Protection

Submit your claim with all the required documents to claims@sanlamindie.co.za.

Requirements for a valid claim

To submit a valid claim, please ensure:

  • You are the main policyholder of this benefit

Documents to submit

To prevent any delays in assessing your claim, please send us the following:

  • Doctor or specialist report

  • Certified proof of identity for the claimant (certified copy of ID or certified copy of birth certificate or certified copy of passport)

  • Proof of bank account into which the claim will be paid (stamped bank statement or canceled cheque or salary advice)

  • 3 Months’ bank statements of claimant before and after the incident occurred.

  • Completed claim form

  • Doctor’s declaration form

  • Medical claim form

We aim to pay out Funeral Cover within 48 hours of receiving all your documents. Payouts for other benefits can take up to 3 weeks.

Disability Cover

Submit your claim with all the required documents to claims@sanlamindie.co.za.

Requirements for a valid claim

To submit a valid claim, please ensure:

  • You are the main policyholder of this benefit

Documents to submit

To prevent any delays in assessing your claim, please send us the following:

  • Doctor or specialist report

  • Certified proof of identity for the claimant (certified copy of ID or certified copy of birth certificate or certified copy of passport)

  • Proof of bank account into which the claim will be paid (stamped bank statement or cancelled cheque or salary advice)

  • 3 Months’ bank statements of claimant before and after the incident occured. 

  • Completed claim form

  • Employer’s declaration form

  • Medical claim form

We aim to pay out Funeral Cover within 48 hours of receiving all your documents. Payouts for other benefits can take up to 3 weeks.

Death Income Protection

Submit your claim with all the required documents to claims@sanlamindie.co.za.

Requirements for a valid claim

To submit a valid claim, please ensure:

  • You are a listed beneficiary on the main policyholder’s Death Income Protection policy

Documents to submit

To prevent any delays in assessing your claim, please send us the following:

  • Completed claim form

  • Certified proof of identity for the claimant (certified copy of ID or certified copy of birth certificate or certified copy of passport)

  • Certified proof of identity for the deceased (certified copy of ID or certified copy of birth certificate or certified copy of passport)

  • Proof of bank account into which the claim will be paid (stamped bank statement or canceled cheque or salary advice)

  • Certified copy of death certificate of the deceased

  • Medical certificate

  • Statement by SAPS official to whom death was reported

We aim to pay out Funeral Cover within 48 hours of receiving all your documents. Payouts for other benefits can take up to 3 weeks.

Contact Us

Need help?
Let us know if you have any queries or concerns about your claim.
Please email claims@sanlamindie.co.za, chat to us online, or let us call you to assist with your claim. Have your policy number handy.
Let us know if you have any queries or concerns about your claim. Please email claims@sanlamindie.co.za, chat to us online, or let us call you to assist with your claim. Have your policy number handy.
Note: All payouts are tax free.
FAQ

Frequently asked questions

Can I claim for something outside of South Africa?

As long as you don’t claim for something that happens in any of the excluded countries, we’ll cover you (the policyholder) outside of South Africa.

Read more
How do I make sure my family gets paid out?

It’s up to you to tell your loved ones that they’re beneficiaries on your Sanlam Indie policy. Keep your policy schedule somewhere safe where your family can easily find it after your death.

Read more
When will my Funeral Cover claim not be paid out?

We won’t pay a claim if someone dies from natural causes within 6 months or commits suicide within 12 months of taking out an active policy.

Read more
What happens to my Wealth Bonus when I claim?

For Funeral Cover, if you die before you turn 70, any unlocked Sanlam Indie Wealth Bonus will be paid out to your beneficiaries. It’s a little different for life insurance benefits.

Read more
Learn more about claims

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Copyright © Sanlam Indie 2022. All Rights Reserved. Sanlam Indie's product offering is underwritten by Sanlam Life Insurance Limited, a licensed life insurer & financial services provider. Sanlam Indie is a division of Sanlam Life Insurance Limited - Reg No. 1998/021121/06. Sanlam Life Insurance Limited is an authorised FSP (No. 2759). Address: 1st Floor Glacier Place, 1 Sportica Crescent, Tygervalley, Cape Town, 7530

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