Claims
Submit a claim
We know that claiming for a benefit can be a stressful and emotional time. Our process is quick and simple to give you peace of mind.
SUBMIT A CLAIM
Which benefit would you like to claim for?
Submit your claim with all the required documents to claims@sanlamindie.co.za.
To submit a valid claim, please ensure:
You are either a policyholder or a listed beneficiary on the main policyholder’s Sanlam Indie Funeral Cover policy
All waiting periods are completed (6 months for natural death, 12 months for suicide)
To prevent any delays in assessing your claim, please send us the following:
Completed claim form
Certified proof of identity for the claimant (certified copy of ID or certified copy of birth certificate or certified copy of passport)
Certified proof of identity for the deceased (certified copy of ID or certified copy of birth certificate or certified copy of passport)
Proof of bank account into which the claim will be paid (stamped bank statement or cancelled cheque or salary advice)
Certified copy of death certificate of the deceased
Fully completed police report if the cause of death is unnatural, accidental, or suicide
Copy of BI-1663, DHA-1663 or BI-1680 documents
We aim to pay out Funeral Cover within 48 hours of receiving all your documents. Payouts for other benefits can take up to 3 weeks.
Submit your claim with all the required documents to claims@sanlamindie.co.za.
To submit a valid claim, please ensure:
You are a listed beneficiary on the main policyholder’s Sanlam Indie Funeral Cover policy
All waiting periods are completed (6 months for natural death, 12 months for suicide)
To prevent any delays in assessing your claim, please send us the following:
Completed claim form
Certified proof of identity for the claimant (certified copy of ID or certified copy of birth certificate or certified copy of passport)
Certified proof of identity for the deceased (certified copy of ID or certified copy of birth certificate or certified copy of passport)
Proof of bank account into which the claim will be paid (stamped bank statement or cancelled cheque or salary advice)
Certified copy of death certificate of the deceased
Statement by SAPS official to whom death was reported
Fully completed police report if the cause of death is unnatural, accidental, or suicide
Copy of BI-1663, DHA-1663 or BI-1680 documents
We aim to pay out Funeral Cover within 48 hours of receiving all your documents. Payouts for other benefits can take up to 3 weeks.
Submit your claim with all the required documents to claims@sanlamindie.co.za.
To submit a valid claim, please ensure:
You are the main policyholder of this benefit
To prevent any delays in assessing your claim, please send us the following:
Doctor or specialist report
Certified proof of identity for the claimant (certified copy of ID or certified copy of birth certificate or certified copy of passport)
Proof of bank account into which the claim will be paid (stamped bank statement or canceled cheque or salary advice)
Completed claim form
We aim to pay out Funeral Cover within 48 hours of receiving all your documents. Payouts for other benefits can take up to 3 weeks.
Submit your claim with all the required documents to claims@sanlamindie.co.za.
To submit a valid claim, please ensure:
You are the main policyholder of this benefit
To prevent any delays in assessing your claim, please send us the following:
Doctor or specialist report
Certified proof of identity for the claimant (certified copy of ID or certified copy of birth certificate or certified copy of passport)
Proof of bank account into which the claim will be paid (stamped bank statement or canceled cheque or salary advice)
3 Months’ bank statements of claimant before and after the incident occurred.
Completed claim form
We aim to pay out Funeral Cover within 48 hours of receiving all your documents. Payouts for other benefits can take up to 3 weeks.
Submit your claim with all the required documents to claims@sanlamindie.co.za.
To submit a valid claim, please ensure:
You are the main policyholder of this benefit
To prevent any delays in assessing your claim, please send us the following:
Doctor or specialist report
Certified proof of identity for the claimant (certified copy of ID or certified copy of birth certificate or certified copy of passport)
Proof of bank account into which the claim will be paid (stamped bank statement or cancelled cheque or salary advice)
3 Months’ bank statements of claimant before and after the incident occured.
Completed claim form
We aim to pay out Funeral Cover within 48 hours of receiving all your documents. Payouts for other benefits can take up to 3 weeks.
Submit your claim with all the required documents to claims@sanlamindie.co.za.
To submit a valid claim, please ensure:
You are a listed beneficiary on the main policyholder’s Death Income Protection policy
To prevent any delays in assessing your claim, please send us the following:
Completed claim form
Certified proof of identity for the claimant (certified copy of ID or certified copy of birth certificate or certified copy of passport)
Certified proof of identity for the deceased (certified copy of ID or certified copy of birth certificate or certified copy of passport)
Proof of bank account into which the claim will be paid (stamped bank statement or canceled cheque or salary advice)
Certified copy of death certificate of the deceased
Statement by SAPS official to whom death was reported
We aim to pay out Funeral Cover within 48 hours of receiving all your documents. Payouts for other benefits can take up to 3 weeks.
Contact Us
Please email claims@sanlamindie.co.za, chat to us online, or let us call you to assist with your claim. Have your policy number handy.
Frequently asked questions
As long as you don’t claim for something that happens in any of the excluded countries, we’ll cover you (the policyholder) outside of South Africa.
It’s up to you to tell your loved ones that they’re beneficiaries on your Sanlam Indie policy. Keep your policy schedule somewhere safe where your family can easily find it after your death.
We won’t pay a claim if someone dies from natural causes within 6 months or commits suicide within 12 months of taking out an active policy.
For Funeral Cover, if you die before you turn 70, any unlocked Sanlam Indie Wealth Bonus will be paid out to your beneficiaries. It’s a little different for life insurance benefits.
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Copyright © Sanlam Indie 2022. All Rights Reserved. Sanlam Indie's product offering is underwritten by Sanlam Life Insurance Limited, a licensed life insurer & financial services provider. Sanlam Indie is a division of Sanlam Life Insurance Limited - Reg No. 1998/021121/06. Sanlam Life Insurance Limited is an authorised FSP (No. 2759). Address: 1st Floor Glacier Place, 1 Sportica Crescent, Tygervalley, Cape Town, 7530
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