What is a cooling-off period?
A cooling-off period is a set period of time in which you can cancel your policy and get a full refund of the premiums you've paid. At Sanlam Indie, this period is 30 days.
It's a legal requirement that we have to offer everyone who gets insured with us. So if, for some reason, you no longer want to keep your policy, you must let us know within 30 days of the date on which you accepted your policy.
Of course, this also means your cover will stop, and you won’t be able to submit a claim for something that happened when that policy was active because cooling it off is the same as scrapping it from the records; as if the policy was never taken out.