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Your Policy

Your Policy

Understanding the fine print, how we compare to other insurers, premiums, beneficiaries, waiting periods, claims, exclusions, rerating

Your Policy

What are the rules for skipping premiums?

We let you skip premiums when times are tough, BUT we do limit the amount of skips you can have.

Your Policy

If I change my occupation, will it affect my cover?

You need to notify us if you switch to one of the excluded occupations.

Your Policy

How does changing my cover affect my existing cover?

You can make changes to your existing cover whenever you like.

Your Policy

What happens to my payout if I have debt?

A lot of people think that debt disappears when you die. It doesn’t. But we don’t necessarily pay the bank first.

Your Policy

Will I pay tax?

Find out whether you pay tax on your premiums, payouts or Wealth Bonus.

Your Policy

How do I make changes to my policy?

Need to make some changes? You’ll need to contact Sanlam Indie (not Sanlam).

Your Policy

How do I cede my life insurance policy?

Everything you need to know about ceding your policy to the bank for a mortgage bond.

Your Policy

How do I compare quotes?

Find out how Sanlam Indie’s policies stack up to our competitors’.

Your Policy

Why is my cover so expensive?

Find out why a Sanlam Indie policy might cost more than that of other insurers.

Your Policy

How do I make sure my family gets paid out?

It’s up to you, the policyholder, to tell your loved ones that they’re beneficiaries on your Sanlam Indie policy.

Your Policy

Will Sanlam Indie notify my beneficiaries when I die?

How to make sure your family gets the cash.

Your Policy

Can I claim for something that happens outside South Africa?

As long as you don’t claim for something that happens in any of the excluded countries, then we’ll cover you, the policyholder, outside of South Africa 🌍.

Your Policy

What is rerating?

Rerating is when an insurer reassesses your premiums. Many insurers recalculate your premiums on the anniversary of your policy start date, but at Sanlam Indie, we recalculate policies automatically in January each year.

Your Policy

Why can I only get accidental cover?

Your Sanlam Indie policy will either give you full cover (where you’re covered for any kind of claim) or accidental-only cover (where you can only claim for accidental events) per product...

Your Policy

I’m transgender, does that affect my premium?

To calculate your premiums, we have to ask whether you’re male or female because we need this information to calculate risk.

Your Policy

Can I choose my billing date?

You can choose the day your premium goes off your account.

Your Policy

Why is there a waiting period?

Sanlam Indie will cover you from the moment you accept your policy, but for some types of claims, we have to wait a while ⏳before we can pay out.

Your Policy

Will I be refunded if I cancel my policy during the waiting period?

Sanlam Indie, like all insurers, won’t refund your premiums if you cancel your insurance during the waiting period, because it would just be too expensive for us as a business.

Your Policy

Can I name my kids as beneficiaries?

You can, but it gets complicated: your children can’t receive your life insurance payout until they’re legally adults.

Your Policy

What if my beneficiary doesn't have a bank account?

Sanlam Indie won’t pay out to a beneficiary who doesn’t have a bank account. Your beneficiary will need to set up a bank account 🏦in their own name to receive the payout...

Your Policy

Am I still insured after age 70?

When you take out a life insurance policy with Sanlam Indie, you'll be covered from the moment you sign up for as long as you pay your premiums (and we don't even mind if you skip a few)....

Your Policy

What happens to my Wealth Bonus when I claim?

Best case scenario: You’ll never have to claim and, if you keep your benefits active and keep paying your premiums until your..

Your Policy

What are premiums?

Premiums are the monthly amounts you must pay Sanlam Indie in return for our insurance products.

Your Policy

What are exclusions?

Exclusions are risks we will not cover. ⛔️We may put an exclusion on your policy depending on your individual risk profile..

Your Policy

Can I change my cover over time?

What's the use of having a mind if you can't change it, right?

Your Policy

If something I told you when I bought changes, later on, do I need to tell Sanlam Indie?

Nope, we're good. If you decide to start flying planes 🛫 for fun or change careers from back-office accounting to stunt man..

Your Policy

What difference does my job/occupation make to my application?

Knowing your job helps us to calculate your premiums.  A key part of our insurance offering is our disability-based benefits,..

Your Policy

What is a cooling-off period?

A cooling-off period is a set period of time in which you can cancel your policy and get a full refund of the premiums you've..

Your Policy

How might the conditions of my cover change over time?

Our principle is that we will always have one version of all benefits that we offer.

Your Policy

How is my premium calculated?

It’s a bit of a science actually 🤓. The simplest explanation is that the more claims we think we’ll have to pay out, the hig..

Your Policy

What happens if I lower my cover?

So...you're thinking of lowering your cover, eh? Okay, before you do, you should definitely read this... 👀 Lowering your cov..

Your Policy

What’s inside my policy documents?

When you become a Sanlam Indie client, we’ll send you an email with a bunch of important information about your contract. Your poli..

Your Policy

What are estate duties and executor fees?

An estate duty is an amount of money that has to be paid to the government when someone dies and their estate i..

Your Policy

When will my cover start?

You are covered from the moment you accept the policy. Yip, you’ll be covered before you’ve even paid your first premium 😁...

Your Policy

If my health deteriorates after I have my policy, do I need to tell Sanlam Indie?

Nope. Although we'd always be happy to hear from you ☎️, there's no need to tell us if your health has deteriorated. The po..

Your Policy

How do I claim?

We're in the business of paying out valid claims. Our claims process goes like this...

Your Policy

How many premiums can I skip over a lifetime?

Sanlam Indie lets you skip some premiums without cancelling your policy, which is awesome for when times are tough and it’s an insta..

Your Policy

What is the difference between natural and accidental cover?

Natural cover - This popular type of cover pays out for illnesses, injuries, infections, conditions, accidents, etc...

Your Policy

What difference does it make to my application if I smoke?

It makes a big difference because smoking is one of the biggest predictors of insurance claims. We all know about the health ..

Your Policy

What difference does it make to my application whether I’m single, married, engaged...?

Believe it or not, your relationship status 💍 has an impact on your premiums. We don’t know why exactly it influences the ex..

Your Policy

What happens if I have to skip a premium?

At Sanlam Indie, we don’t treat skipped premiums like traditional insurers 👴🏽 because we know ‘adulting’ is hard and we want to he..

Your Policy

What's a beneficiary?

A beneficiary is the person who gets the payout from your insurance in the event of a claim.

Your Policy

Will my monthly payments go up over time?

Yes, it’s likely that from year to year, your monthly payment (also called your premium) will go up.

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