How do I make changes to my policy?

Need to make some changes? You’ll need to contact Sanlam Indie (not Sanlam). Make sure you have your ID number or your policy number at hand to make any enquiries or changes, as well as other relevant information.

You can contact Sanlam Indie’s support staff through our Let’s chat button that’s always at the bottom of the screen on our website, or send us an email. If you prefer to speak to someone in person, you can use our chat function or contact us to request a callback.

Here are some of the questions you might have that you’ll need our customer support heroes to help you with:

• How do I add beneficiaries to my policy?

• How do I update or change my beneficiaries?

• How do I increase/decrease cover?

• How do I delay my policy start date?

• How do I cancel my policy?

• How do my medical test results affect my premiums?

• How do I change my billing dates?

• How do I update my bank information?

• How do I update my email address?

• How do I update my contact details?

• How do I correct names and surnames of insured lives on my policy?

Remember, you can always view your policy details online via your dashboard. 

If you need to make a claim, you can visit our claims page for a list of required documents or email claims@sanlamindie.co.za..‍